Refunds & Exchanges

As a small, handcrafted business, we handle every order personally with care and with the attention it deserves, which means we cannot accept returns, exchanges or cancellations after 24 hours. Please allow a processing time of 4-5 business days for all charm pieces, as each item is made to order with care and attention to detail.

Store Credit for Defective Items

If your item arrives with a defect, store credit may be issued. Please contact us with your order number in the subject line and include photo evidence within 48 hours of delivery. Note that all shipping costs are the responsibility of the customer.

Be sure to review your selections carefully, as returns or exchanges are not available if you order the wrong size, color or style.

Additional Information for Charm Orders

If you order charms without a chain, you have 48 hours to complete the chain purchase. If payment is not received within this timeframe, the order will be canceled, and only store credit will be issued.

Thank you for your understanding and supporting small businesses!